FAQs
Where are your products shipped from?
Our products are shipped from our fulfillment centers located in various regions to ensure timely delivery. The specific shipping origin may vary based on the item and your location. We strive to provide efficient shipping services to meet the needs of our customers.
How can I contact you for support?
You can reach us by email at support@lariana.co. Our customer service team is available to assist you with any inquiries or issues you may have regarding your order or our products.
What is your return policy?
We have a 30-day return policy, which allows you to request a return within 30 days of receiving your item. To be eligible for a return, the item must be in its original condition, unworn or unused, with tags, and in its original packaging.
How can I get a refund on my product?
To initiate a refund, please contact us at support@lariana.co. Once we receive and inspect your return, we will notify you if your refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days.
What should I do if my item is damaged or defective?
If you receive a damaged or defective item, please contact us immediately at support@lariana.co. We will evaluate the issue and work to resolve it promptly, ensuring your satisfaction with our products.
Are there any items that cannot be returned?
Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us for clarification.
How long does shipping take?
Shipping times may vary based on your location and the shipping method selected at checkout. Typically, orders are processed within 1-3 business days, and delivery can take an additional 3-10 business days depending on the destination.
Can I exchange my item?
The fastest way to exchange an item is to return the original item and place a new order for the desired product. Please follow our return process to initiate the return, and once accepted, you can make a separate purchase for the new item.